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FAQ

PRODUCTS

MAKE SURE OF YOUR SIZE BEFORE ORDERING.
EVERY ORDER IS SENT TO FULFILLMENT IMMEDIATELY.

Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:

-Washing: Wash inside out with cold water with similar colors using a gentle cycle.

-Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.

-Drying: Tumble dry low or hang-dry.
-Avoid using bleach and do not dry clean.

What paper quality do you use for the posters?
Posters are printed using photographic paper quality with Matte finish which boasts rich, sharp color that won't fade or yellow.

GIFT CARDS

How do Digital Gift Cards work?
You can purchase a digital Gift Card the same way you purchase any other product from our store.  After checkout, you will receive an email with a link to visit and view your digital gift card. 
The digital Gift Card will contain a code to be redeemed, you can print or email it to a friend or loved one. Please note digital Gift Cards will be sent to your PayPal email address, be sure to have access to it.
How can I check the balance on my card?
You can check the balance on your digital Gift Card on the link we provide with your order. 
Do gift cards expire?
Gift cards expire in one year.
Can I combine a discount code with a Gift Card?
No. You cannot combine a discount code with digital Gift Cards. If you purchase a Gift Card using a discount code the total amount will be charged to your account.
 
 

PAYMENT

What payment method do you use?
We currently accept payments in Credit, Apple Pay, PayPal. All prices are in US dollars.

ORDERING & SHIPPING

How long do you take to process my order?
Processing time based on product type:

Please add the shipping time on top of that.
Choose a quicker shipping service if you want your order to be expedited. (FedEx Express Saver 1-3 , FedEx 2 Day or FedEx Standard Overnight)
What type of delivery options do you offer?

- US Shipping:
Standard: 3-5 business days
FedEx Express Saver: 1-3 business days
FedEx 2 Day: 2 business days
FedEx Standard Overnight: 1 business day
- Canada Standard Shipping: 5-10 business days USPS Priority.
- Worldwide Shipping: 10-20 business days, USPS 1st class International.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments.
Do you Ship Internationally?
Yes! We offer International Shipping using USPS 1st class Int'l. This method has no tracking available. The delivery time is usually 10-20 business days or more, depending upon the country's customs' policies and procedures. 
Can I cancel/modify my order?
Please note every product is sent to fulfillment immediately when it is ordered. Please make sure to confirm all order details prior to submitting the order. Please contact us at hello@sweetoilsocial.com for any questions regarding your order.

RETURNS & EXCHANGES

What is your return and exchange policy?
See all of our policies here.



CONTACT US!


Feel free to contact us and say hi!
hello@sweetoilshop.com